-
[ Pobierz całość w formacie PDF ]
37 Special Suspension Systems such as EDC and EHC
71 Tools and Accessories (Engine-Chassis)
Body (Area Selection: Body and Trim)
41 Body
51 Body Equipment including mirrors and doors
52 Seats including fitted electrical components
54 Special Roofs including sunroof and convertible top with fitted electrical compo-
nents
97 Corrosion Protection
99 Paint Work
10
PuMA
General
06 Service Roundtable
Note: Laminated cards reflecting the technical groups and their subjects was
sent out free of charge to all centers to the attention of the BMW Service
Manager. Additional copies may be ordered under SD92-201 through
BMW TIS website as per SI B10 02 02.
For additional information regarding BMW Group Technical Support
please refer to bulletin SI B00 04 02.
11
PuMA
Procedures Flowchart
Customer Complaint and Vehicle are obtained
Is Technician
NO Assign vehicle to
qualified to work
qualified Technician
on complaint
vehicle ?
YES
Customer Complaint is verified
Review all information pertaining to complaint
Faults are
NO Check Fault
Stored? Memory
YES
Evaluate
stored faults
Test modules YES
Perform related
identified
test modules
problem?
NO
Review all available resources to identify possible cause and
correction of complaint!
" DCS Messages, Open Campaigns
" Service Round Table/ Bonnet, Boot & Wings
" Service Information Bulletins/Measures
" ETM's
" Technical Reference Information, Service Technology Bulletin
Possible Resolution
" Prior repair history
" Training materials
Note: Evaluate condition of the vehicle looking for recent installation
of aftermarket accessories which may be the cause of the current
complaint
Complaint cannot be resolved !
Consult with Master Tech, Team
Leader and/or Shop Foreman !
12
PuMA
Procedures Flowchart (continued)
Upon further
evaluation and
YES
consulting the
problem can be
resolved?
NO
Submit a PuMA case containing all details including work
performed, test module results, readings, fault codes.
Review recommendation provided by Technical Hotline. If
there are questions regarding the recommendation provided
contact your Team Leader or Shop Foreman!
Implement the recommended solution and verify the repair by
attempting to duplicate the original complaint.
Was PuMA
YES Was repair
NO
case
successful?
submitted?
YES
NO
Update PuMA case with
Contact Field Service Engineer,
information regarding
especially if multiple repair attempts
success of repair.
have been performed.
Release vehicle to
customer.
13
PuMA
Examples
Case 1
Case additions
Case no. Subject
1234567 X5 3.0 LOW OIL LIGHT ON
Status date Status Date created
01/02/05 In process by tech. Office 01/01/05
Dealer Organization
123456, BMW of Place US, CAR
Reporter Phone no. / Availability (from/to)
Technician Case 1 5551234567
VIN no. (last 7 digits) Vehicle identification no.
AB12345 1ABCD123E4FG56789
Details FBM
E series Engine Production date
E53 M54 12/4/02
Gearbox Model First registration
AUT X5 3.0I 10/6/03
Country version Body Steering
USA GEFZG LL
Engine number Gearbox number
28695210 0752172RXU
Mileage Workshop visits
24208 mls 2
Fault
Fault location Nature of fault Condition
Drive, Engine Fails to operate, Switch-off Engine operation, Engine off
Defect
Main group
12 Engine Electrical System
Subgroup
61 Oil pressure, oil temperature, oil level indicator
Location
00 Thermal oil level sensor (TOENS)
Defect Code Defect text
1261001400 Thermal oil level sensor (TOENS) occasional malfunction
Module Area Fault code
40-44 Electrics/Electronics
Measure performed
14
PuMA
Case 1 (continued)
Measure no. Subject
Customer complaint (in customer's own words)
CHECK ENG OIL LEVEL MESSAGE COMES ON WHEN TURNING OFF CAR
Workshop fault description and presumed cause
INCORRECT SIGNAL FROM OIL LEVEL SENSOR. PERFORMED SHORT TEST NO FAULTS IN DME
Work performed
REPLACED OIL LEVEL SENSOR
Work performed effective Tester diagnosis performed
No Yes
Urgency
Reply requested
Released Measure
Measure no. Subject
Assigned report Subject
View
7654321 Technical - Unjustified Case
Previous recommendations/queries/additional information
Additional information 01/02/05 9:44 AM EST Technical Hotline Specialist
This is covered in SI B 11 07 03.
New Additional information
Vehicle return
From To Date
123456, BMW of Place
Tech. Office ref. case Ref. case AG Keep defective part
No No No
Internal note
© 2002-2004 BMW OF NORTH AMERICA, LLC. ALL RIGHTS RESERVED.
15
PuMA
NOTES
PAGE
16
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